Terms of Service

Using Our Services

By booking a session with CoForward, you agree to:
• Provide accurate information so we can support you properly
• Attend sessions at the agreed time, or let us know if you need to reschedule
• Pay fees as outlined on your invoice.

Cancellations and Rescheduling

We understand life happens. Please give us as much notice as possible if you need to change or cancel a session.
Cancellations with less than 24 hours' notice will be charged 50% of the session fee.
Missed appointments without notice will be charged the full session fee.
If something unexpected comes up, please contact us as soon as you can. We'll be fair and discuss options. If you need help attending our sessions (like extra reminders) just let us know. We want to support your participation.

Consent

Working with CoForward is always your choice. We'll explain what we recommend, including any risks or benefits.
You can ask questions at any time. You can also change your mind or withdraw from services at any time.
If we believe a decision is unsafe or inappropriate, we will discuss your options with you.

What You Can Expect from Us

• Professional, respectful services
• We only use interventions we believe will help, based on evidence and your goals
• Shared decision-making is our norm. Your goals and preferences guide our work together
• We'll collaborate with your other service providers, at your request, to support your journey
• Honest conversations about whether CoForward is the right fit, and suggestions if not

Your Responsibilities as a Client

• Tell us if an approach isn't working. We'll adjust and find something that fits better.
• Treat CoForward staff with respect. Aggressive, threatening, or discriminatory behaviour isn't accepted.

Feedback and Complaints

We welcome feedback, good or bad, because it helps us improve. If you are unhappy with any part of our service, please let us know so we can work with you to resolve it.
If we can't resolve your concern, you may contact: Office of the Health Ombudsman (Queensland) or the Australian Health Practitioner Regulation Agency (AHPRA).

Limits of Our Services

We do not provide emergency or crisis services. If you are in immediate danger or distress, please contact emergency services or a crisis line.
If you're in immediate danger or distress, please call 000 or go to your nearest hospital emergency department.
For mental health support in Queensland, you can contact the 1300 MH CALL mental health access line.

If you have any questions about these terms, please reach out at info@coforward.com.au.